ABOUT US: STAFF
We believe that maintaining a high staff-to-resident ratio is essential for creating a joyful home environment. With increased staffing levels, residents benefit from personalized care, enjoy more fulfilling social interactions, experience healthy aging, and ultimately enjoy an enhanced quality of life. This approach ensures that residents can receive assistance when needed, without having to wait for care staff to become available. Moreover, a higher staff presence encourages residents to be more active, reducing the risk of bed sores, accidents, and distress.
As an independent charity care home, Richmond House can customize its staffing to meet the needs of the residents rather than the other way around. Our goal is to maintain a staffing level of 1:3 or 1:4, meaning one care staff member for every three to four residents (excluding activity, domestic, and auxiliary staff).
All of our Senior Care Assistants are required to hold an SVQ 3 in Health & Social Care, while Care Assistants must complete an SVQ 2. Our staff also regularly participate in training across various subjects, including medication management, dementia care, manual handling, continence, palliative care, and fire safety.
The management of Richmond House is overseen by our Board of Trustees, each of whom has a specific interest in our home. The daily operations and overall care of our residents are managed by our Manager and Deputy Manager, both of whom are SSSC Registered Managers.
We also have an Activities Coordinator, as we are a NAPA registered organization, who plans and organizes a diverse array of activities for residents throughout the week. These activities include both group and one-on-one engagements. Our Activity Program changes weekly, featuring options such as crafts, concerts, bus trips, and interactions with local community groups like Soroptimists, LOGOS Youth Project, and Songbirds. Our staff enjoy socializing with residents as well, holding staff and resident 'social afternoons' where everyone can come together for a fun-filled time of games and camaraderie.
TEAM
Kirsty was appointed in post as Principal Officer in April 2024 to manage the activities of the charity and report to the Board. She has experience in office management, systems, and service procurement with over 25 years of knowledge of the care sector. She looks forward to working with the staff and dedicated Board of Trustees to ensure that Richmond House continues to provide the highest of care in the home and the community.
As a Healthcare Professional Stacy has gained a wealth of experience providing care and support to elderly people and those living with dementia. A knowledgeable and dedicated leader, she is passionate about delivering the highest standards of care and quality of life to all at Richmond House.
Karen has been our Community Services Co-ordinator since January 2023. Karen has worked in the care industry for the last 20 years starting off in homecare and then to residential care. There is nothing Karen likes more than walking, chatting and making people smile.
Business Support
Stacey has worked in care homes from the age of 18. She has a vast knowledge of caring for the elderly in particularly, those living with dementia. Stacey enjoys working at Richmond House due to the small family feel, this enables us to care for our residents to a high standard. We know each individual resident very well. This is one of the many reasons our team can provide care and support that is second to none.
Leah is a passionate and motivated individual with a drive for excellence and has a keen eye for detail, with 10 years’ experience in the Care Industry, including three years of management experience. Leah has always enjoyed being able to make a difference to people when they most require support and care which is one of the main reasons Leah joined our team here at Richmond House.
Suzie has worked at Richmond house for 17 years. She loves the variety that the job brings and getting to know all of the residents as they come into the home. Suzie ensures that there is never a dull moment when she is around.
Iain has been a chef for 47 years and loves creating lovely home cooked meals for our residents. "The relaxed pace and atmosphere at Richmond House as well as the great staff team is an ideal working environment"